HYDAC service & our range of services Our service portfolio – commissioning, maintenance & fluid management
The HYDAC service programme offers comprehensive professional support for your specific service needs.
From service to complete fluid management – all from a single source
The HYDAC ServiCenter Service Center offers a complete service programme for professional maintenance, inspection and fluid management in your applications. Our aim is to minimise the downtime in your hydraulic plants and lubrication systems and increase the service life of the electrohydraulic open-loop and closed-loop control systems.
The expertise of our experienced specialist personnel, the worldwide approval of HYDAC products and the close collaboration with the responsible international inspection agencies such as: TÜV, Germanischer Lloyd, DVGW, etc. - is what sets HYDAC apart.
A service programme tailored to your specific needs
The HYDAC ServiCenter Service Center offers you a complete package of services in partnership with other service partners.
After a detailed consultation, you can put together the service package that best suits your needs – whether it's supporting existing in-house maintenance or sub-contracting the complete maintenance package, we will always find the best service solution for your application.
Commissioning components, subsystems and whole systems
We have the right equipment and system know-how for any kind of service assignment – whether it involves commissioning entire lubrication systems, hydraulics or actuators or connecting new components and incorporating subsystems into an existing system – we take care of commissioning your applications.
The installation is followed by the assembly, piping, system flushing, pressure testing and then the commissioning itself – in all of these steps, you are supported by an experienced team of specialist personnel for hydraulics, electronics, electric systems, metalwork, welding and construction management for service assignments around the globe.
Needs-based inspection and maintenance of your systems and plants
Regular inspection of operating parameters and system parameters prevents expensive downtimes. The HYDAC Servicenter Service Center monitors the oil condition, filter condition, accumulator pressures and valve settings in your applications, for example. Switching shocks and vibrations are recorded using the latest measurement equipment, and parameters are analysed and logged. Using this information as a basis, inspection intervals are adapted to the requirements as needed.
In addition to these general maintenance tasks, the HYDAC Service Center also performs repeat inspections in accordance with the Pressure Equipment Directive – or transfers accumulators which are already in operation to the new BetrSichV (German industrial safety regulations). Safety-related components can also be checked by us.
Calibration service at the HYDAC Service Center or right at the installation site Optimise the quality of your test equipment by using the calibration service at the HYDAC Service Center or at your own premises in our mobile calibration laboratory.
All the calibration equipment we use is traceable to national and international standards.
Inspection of measuring and test equipment is incorporated as an essential Quality Assurance element for standard calibration in the standards series DIN EN ISO 9000-9004. Measuring and test equipment is inspected to guarantee that all test equipment relevant for product quality measures "accurately". To guarantee this, the test equipment must be calibrated regularly and must be traceable to national standards. The readings taken must also be documented.
We prepare test protocols and issue calibration certificates for:
- Particle sensors
- Contamination sensors
- Temperature sensors
- Pressure sensors
- Pressure switches
- Portable data recorders
- Flow rate transmitters
- Display units
The HYDAC Service Center recommends at least one calibration per year, depending on the operating conditions and the intended use of the measurement or test equipment.
Fresh oil filling, tank cleaning or complete oil changes performed by HYDAC Professional handling when transporting fluids over distances of up to 120 m and volumes up to 200 m³, along with pipe flushing.
HYDAC can provide the following services on request:
- Prior checks on your machines and systems for cleanliness, the required safety devices and obvious sources of leakage.
- Any required blanking off of pipes and consumers and filling the machine or system tank from a tanker or other containers via a filtration unit.
- Machine and system flushing in the main circuit until the required cleanliness class is achieved.
- Continuous measurement of the cleanliness class in the oil flow as well as oil sampling to provide a reference sample for future comparative measurements.
- Connection of pipes and consumers and a final leakage check.
- Complete documentation of the work and cleanliness class including the provision of a service log which remains attached to the machine.
Mobile remote maintenance tool for machine control systems
Software updates, error analysis, long-term diagnostics and machine repair and maintenance often require the support of a specialist. No more waiting for an in-person visit – with our robust remote maintenance tool, the specialists have direct access to your machine control system and can help you quickly and easily. An encrypted and ISO 27001-certified VPN connection between the specialists and your machine control system ensures the necessary cyber security. And even without a functioning power supply, our remote maintenance tool is ready for use thanks to an optional battery pack. This means that nothing stands in the way of professional remote maintenance.
Our modular remote maintenance solution is available in different versions. Choose the model that best suits your specific situation. Whether it's with USB, an Ethernet connection or direct connection to sensors – we will be happy to advise you.
Remote Service Case
Remote Service Case + with direct connection to sensors
Your advantages with HYDAC
On site at your premises – local for local #closetocustomers #local #rapidassistance
On request, we can perform repairs on site for the whole HYDAC product range as well as other makes of equipment. Depending on your needs, we distinguish between repairs relating to individual orders with prior consideration of the cost, and a package using replacement parts and spare parts.
In very urgent cases, we carry out emergency or express repairs. In these cases, you will get the repaired part back within a few hours – or we will fit it straight back into the system for you.
Increasing the productivity and availability of your systems and plants #systemavailability #productivityincrease #costreduction
Technical progress cannot be stopped – in many applications, machines purchased today will not be able to produce the quality required tomorrow. Instead of buying new, the best alternative, both technically and in terms of cost, is often to convert and modernise the components and systems used.
Across all specialist areas, we work with you to find ways to optimise your application – so that you can reduce your operating costs and increase the productivity and availability of your systems.
Downloads
Contact us for professional support with all your service issues
Today’s machines and systems have a high level of specialisation. Commissioning a different specialist for all the different complex parts would not be economically viable. With HYDAC, you have a partner who will support you with practical assistance and advice – so that you can always concentrate on your core business, reduce costs and secure your competitive edge.
Phone service
For technical support for products in the HYDAC family, our customers can contact us by phone on weekdays from 8 a.m. to 4 p.m. With the help of SAP, CAD and a documentation archive, our staff will provide answers to your questions – get in touch!
Phone: (+49) (0)6897-509 8585
24-hour on-call service
For selected projects, a separate 24-hour on-call service is available via a customer-specific dial-in code. The responsible technical staff can provide the technical information and histories relating to the relevant machines day and night.